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Title:
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EGOVERNMENT IN THE CZECH REPUBLIC DO DATA RUN OR CITIZENS? |
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Author(s):
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Milo Ulman, Jan Jarolímek, Pavel imek, Jan Masner, Ji?í Van?k, Michal Sto?es |
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ISBN:
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978-989-8533-32-6 |
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Editors:
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Piet Kommers and Pedro Isaías |
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Year:
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2015 |
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Edition:
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Single |
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Keywords:
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Czech Republic, eGovernment, Czech POINT, public administration, Ministry of Interior Affair, information society. |
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Type:
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Short Paper |
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First Page:
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255 |
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Last Page:
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259 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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One of the mottos of Czech eGovernment is To make data run, not citizens. Proclamations of some Czech politics sound like everything have been already finished except for several minor issues. However, everybody who gets in contact with Czech public services (both in electronic and in paper form) encounters the fact that the excellence of electronization is still far ahead. There are varieties of technologies and fragmented data sources in the Czech public administration despite a high number of available electronic applications and services. The official supervisor of Czech eGovernment is the Ministry of Interior Affair, but the development of certain agendas is under supervision of the Ministry of Finance and the Ministry of Labour and Social Affairs without any coordination with the supervisor. Similar situation can be observed at regional and local level. We focused on analysis of benefits of Czech eGovernment project Czech POINT that is currently the most publicly known project. According Czech media, the Czech POINT is a showcase of Czech eGovernment. There are millions of printouts from registers provided to Czech citizens at Czech POINT one-stop-shop places. The process of obtaining a printout is much easier than in the beginnings of the project in 2007. But the question is for whom and how is the printout used then? According to the results of our survey, more than 40 % of printouts were generated from the system then handed to a citizen who forwarded it to another clerk who entered the data to another system. Do data run, or citizens? The answer is obvious the citizens. |
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